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The Nordaune Team is searching for an exceptional candidate in an innovative client care coordinator position.
Coordinate, organize, and manage logistics from multiple real estate lead platforms.
Follow-up on leads via phone, text and email.
Call highly-targeted leads via specific campaigns.
Manage incoming lead relationships via telephone, email and website.
Convert leads from multiple real estate lead platforms into appointments for a highly-specialized sales team.
Provide exceptional customer service to new leads and existing client database.
Effectively communicate with sales team.
Exceptional phone skills/experience
Experience with CRM/database management
Exceptional organizational and follow-up skills
Superior interpersonal, verbal and written communication skills
High level of motivation to succeed
Real Estate License preferred/not required.
Who we are:
The Nordaune Team is a local real estate company focused on achieving results in an innovative, energetic and collaborative team approach within an ever-changing real estate market. We believe it is truly more fun when we all are successful!
Compensation: Base pay plus commission structure.
Position will be based out of our Rochester, MN office. Working remotely is an option.
Important: To be considered for the position, send the following to email@example.com
2. DISC profile, to be completed here: http://bit.ly/LPJAra
3. Dial 267-SLYDIAL and leave a message at 507-398-5666, reading this paragraph here:
Thank you again, and we look forward to working with you.
Incomplete submissions will not be considered.
I've heard less about ice dams this year than last. The winter really has been less harsh this year - how easily we forget. How easily we begrudgingly bear the cold weather and harsh wind. But, last year really was much worse.
In any event, it's a good reminder as we move out of the last arctic blast and into temperatures that utter the word "melting" this weekend to talk about ice dams.
Ice dams are created from a heavy snowfall and multiple days of freezing temperatures. Air from inside your home warms the roof causing snow to melt underneath the snow where it freezes along the overhang where it can cause roof damage and water spots on the interior of your home
(1a. Don't be this guy ^ hitting your roof with a hammer)
1. don't get up on your roof (this can be dangerous when ice is involved)
2. seal air leaks (hire someone. Why? see #1)
3. add additional insulation to attic (don't block attic ventilation)
4. add more attic ventilation (I just went on a roofing inspection this week and was amazed at what I learned. Click here to see how much ventilation you should have based on your attic sq footage.
5. next year, clean out your gutters. This is the worst, in my opinion. My husband and I prefer solid ground over heights. Every year, we talk about cleaning those gutters. We have yet to do it... do what I say, not what I do.
These things should help and if in doubt, Google it.
I attended a college that had skyways. I wore T-shirts all winter because it took me 30 seconds to get from a dorm to the nearest skyway (where I could stay indoors all day)
I often joke that that's the only way I agreed to move to Rochester. I think everyone can agree that on days like we've had this week, the subway and skyways downtown are a godsend, especially with the -30 degree wind chill.
When frostbite can happen in as little as 30 minutes with these temperatures (some colder spots of Minnesota in as little as 10 minutes) the skyway is a much needed mode of getting around when needed. It really expands the downtown area and encompasses necessary amenities to many who work there. It's exciting to know the skyway system is expanding along with the city.
The Nordaune Team
My husband and I went out for dinner this weekend downtown at Chester's. We had quite a wait for a table and wasted time walking around the shops. That's when I remembered that Barnes and Noble is closing the end of this month. This makes us very sad because books, something creative, something using imagination is exactly what should be utilizing that space. Not another pharmacy. (in my opinion)
When we first moved to Rochester that Barnes and Noble was a highlight. It was a "must show" every time someone came to visit. So if you have some last minute Christmas shopping to do, stop in and say goodbye. I truly hope they'll make it as awesome as possible and maintain character, but it's hard to imagine anything else going in there.
Ask anyone who has access to my calendar and the running joke has been one task in particular that daily gets moved forward, avoided, and dodged by me.
I've been meaning for weeks now to clean my refrigerator coils. I'm usually pretty good about doing things if I put them on my calendar, but this task has seemed to large and unwieldy. My hope was to document my experience cleaning the refrigerator coils to show you all how important it is.
Just this week Beth told me about how they had to replace an expensive part of the refrigerator that could have been avoided had the maintenance been a priority, but honestly who wants to pull this gigantic machine out of it's preformed space in the kitchen just to clean some junky coils you don't even see?
I'm bound and determined to share the experience with you all, but in the mean time I think, as motivation for us all, you should take a look at this article.
A new energy efficiency standard must be met my manufacturers that we will be picking up the tab for this new standards with an increase by 5%-6% of the sales price. Now the hope is the savings will be paid back with how efficiently they run, however the cost of a fridge breakdown is increasing.
Personally I'm saving up for a vacation this winter as opposed to a new refrigerator, so is that motivation enough to do some maintenance that could prolong the life of your refrigerator a significant amount?
Watch for my refrigerator post to know when to move on to step 2:
There are always big home trends that sweep over our area or even the country. Remember the red wall or red kitchens or all the faux painting techniques? I can say I have participated in both of those trends and I also know when I am out with buyers today, these same trends can really make a home feel dated. How about the big or small stars? I can remember on two separate occasions where buyers asked me if that had some sort of meaning? Was it for religious purposes? I was shocked to see how a buyer could perceive this as a possible sign this home was not for them.
These types of trends we almost all participate in at one point or another. The latest one that started a few years ago, but really was apparent in 2014, was the various sayings we encounter as we go through homes. I can tell you it almost became a game to try try and find a home that did not have some sort of saying or words. I can also remember playing this game with the red kitchens a number of years back. My question is, do we need these reminders to tell us how to live? Have we forgotten how to feel without being told or what the function of a room is without it being labeled?
I am talking about the laundry rooms that are labeled. Do we not see the washer and dryer and know what to do?
Are we so unhappy that we needs signs reminding us daily to be happy and to dream?How about this one? Think outside the box. Above the TV? Is this a reminder that we should be spending time participating in life instead of watching the television? Is that the definition of what thinking outside the box means today?
This was the one that broke my mental psyche and where I felt compelled to write about this phenomenon. "Soak it all in." This actually made me genuinely concerned that, as people, we have forgotten the other reasons we take baths besides getting clean.
I love the idea of daily reminders. I know my day is better when part of my morning routine is writing down or remembering what I am grateful for and why I get up and do what I do everyday. This trend will probably pass and we will be onto the next one. What is your favorite sign you have seen?
CO2 poisoning is hitting closer and closer to home with 18 deaths just las year from carbon monoxide in Minnesota alone.
An appliance leak at an elementary school in St. Louis sent 3 people to the hospital and a father and daughter were both lost to CO2 poisonings last week in Duluth, MN
MN Department of Public safety put out a press release last week as a reminder to check those CO2 detectors every month. Put it on your calendar. Don't have one? Purchase one online here. It's a small price to pay to avoid a tragedy.
We work with Melissa closely to prepare our homes for sale. She shared why it's so important to her in that press release found here:
I came across an article discussing how social media is playing a large roll in customer service.
Just 3 years ago, 45% of all customer inquiries... were handled by a traditional call center. Now, almost 90% are resolved through social or self-service channels
Just recently I was at Best Buy in Rochester (long before the black Friday bustle) and the store waspretty calm. I was purchasing a new computer - a substantial investment in my mind. We waited for a ridiculous amount of time to be ignored by the usually very attentive sales associates.
I admit, my first instinct was to vent that I was going to leave a poor review online. Consumers today have more venues than ever to get on a soap box for or against customer service.
But alas, after using an in-store computer to tweet to best buy customer service, I received a pretty quick response asking for my location in the store so they could send someone to us. Pretty crazy!
Twitter for customer service requests doubled to 22% between 2009 to 2012.
What seemed in my mind to be an experiment has clearly been thought through and as we strive to create the best possible experience for our real estate clients, being attentive and hearing their concerns through every avenue (be it social media, phone calls, or face-to-face) is an important part of today's client's needs.
I just offered this week to Facetime a live showing with a client from out of town and we frequently use Google hangout to communicate from across the continent in this crazy buys world we live in.
I have learned to absolutely love and enjoy what technology has to offer real estate and customer service in general. We're finding amazing ways to interact and communicate despite travel, busy schedules, and the desire for instant gratification.
I got into the office this morning and wanted to hear all the gossip from the past weekend. The usual Thanksgiving dinner, family, and Black Friday. 87 million Americans were out shopping this past Friday, but it sounds like numbers, and amount spent is actually down. $50.9 billion was expected to be spent (down 11.3% from last year). Number of shoppers is down about 5%. While I've never been a big black Friday shopper myself, I definitely took advantage of 30% off a coat I've been eyeing at Eddie Bauer online.
Retail is still expected to make a rise in profit compared to last year over the whole holiday shopping season, but numbers were down the past weekend.
With improving employment and falling gas prices, what's making shoppers so frugal? I know a myriad of my peers who have opted for handmade gifts from local businesses, Pinterest, Etsy vendors, etc. or forgone gifts altogether. The excitement among my in-laws seems to have exploded this year as all of the cousins in their 20 something offered to plan a large family getaway. We're taking the weekend to go to The Wisconsin Dells and agreed to forgo gifts altogether.
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